Wealth and Investment on Call – WIonCall
Welcome to a World of 24/7 Effortless Banking
At Wealth and Investment, we aim to provide you with solutions that save you time and which enhance your service experience. With this in mind, we bring you Wealth and Investment on Call, WIonCall, designed to assist you with your daily banking queries by providing you access to 24/7 banking support, through a team of Transactional Specialists.
All the assistance you need
WIonCall is a dedicated 24-hour support service, designed to provide a speedy resolution to all your banking and lifestyle benefit enquiries. These include, amongst others:
- Executing value transfers and payments up to R100 000 on your behalf
- General Banking account queries;
- Register you for MyUpdates;
- Guide you on how to register for Internet Banking and the Mobile App.
- IT3B Certificate requests;
- Reporting a lost or stolen card and have your replacement card delivered to your closest branch, WI suite, your office or home;
- Fraud reporting;
- Balance, card and statement enquiries;
- Dealing with debit order disputes;
- Loading, amending or deleting stop orders, beneficiaries, etc.;
- UCount points redemption and queries;
- Activate your card for international travel ensuring that you have effortless banking and an enjoyable travel experience;
- Travel abroad with piece of mind knowing that our WIonCall Specialists are available 24/7;
- Request your Visa letter;
- Access to our 24/7 concierge service to facilitate any concierge requirements such as ordering of flowers, restaurant bookings;
- Access to our travel specialists to assist with your travel requirements such as airline and hotel bookings, car hire;
- Request up to 5 years stamped bank statements;
- Increase or decrease your electronic account payment limit so that you are able to bank safely.
Time saving benefits
WIonCall is designed to ensure that you enjoy an Effortless Banking Experience, through the provision of the following time-saving features and benefits:
- A single contact number directly linked to Transactional Specialists with no Interactive Voice Response (IVR) options to select;
- Access to a team of Transactional Specialists who will take direct ownership of your enquiry from beginning to end;
- 24/7 availability to ensure your queries are dealt with promptly and efficiently;
- Our promise to deliver ‘before sun set service’ by aiming to provide a 100% first call resolution to your enquiry.
WIonCall contact information
Clients can reach WIonCall at the following numbers and email address: